Ordering Process & Customer Account

We aim to provide you with a straightforward and pleasant shopping experience. Here you will learn how to place an order in our shop and what benefits a customer account offers.

How to Place Your Order

With just a few steps, you can complete your desired order:

1. Select products: Explore our range and add your favourite items to the basket.
2. Check basket: Click on the basket icon to review your selection, adjust quantities, or remove items.
3. Proceed to checkout: Click “Checkout” to start the order process.
4. Enter addresses: Enter your billing and delivery address – or log in with your customer account.
5. Shipping & payment: Choose your preferred shipping method and payment option.
6. Review order: Carefully check all details and click “Buy now” to complete your purchase.
7. Order confirmation: You will immediately receive a confirmation email with all the details of your order.

Your Customer Account

With a personal customer account, you can benefit from many advantages:

• Faster ordering: Your data is saved, so you don’t have to re-enter everything for future purchases.
• Full overview: You have access to all your past and current orders at any time.
• Track your delivery: Conveniently track the status of your delivery directly via your account.
• Easy management: You can update addresses and payment methods yourself at any time.

How to create your account:
Click on “My Account” at the top right and select “Register”. Enter your email address, a password, and your personal details. After confirming your registration via the link sent to your email, your account is ready to use immediately.

Ordering Without a Customer Account (Guest Checkout)

If you do not wish to create a customer account, you can also order as a guest. Simply select the option “Do not create a customer account” during the checkout process. Your data will be used solely to process this order and will not be stored.

Our Customer Service

You can reach our customer service by email at info@siegwerk-europe.com or via the contact form on our website.